Provision of services

General provisions

The online store [hereinafter “Store”] conducts retail sales via the Internet in Lithuania, based on these Regulations [hereinafter “Regulations”].
The owner of the Store is: Bizitoys EU, MB, district court for the capital city of V.Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania, e-mail address: hello@bizitoys.com.
The Regulations are an integral part of the sales contract concluded with the Customer.
The condition for concluding a sales contract is the acceptance of the Regulations by the Customer.
The prices given in the Store are given in euro and are gross prices (including VAT).
The goods available in the Store are new and free from physical and legal defects.
To use the Website, it is necessary: a) to have an Internet connection, b) to have a web browser enabling the display of HTML documents on the computer screen with the option of accepting Cookies.
It is prohibited to post illegal content on the Website.

II Definitions

Customer – a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by special provisions, who places an order in the Store;
Regulations – these Regulations for the provision of electronic services within the online store www.bizitoys.com.
BiziToys online store – online service available at www.bizitoys.com , through which the Customer may, in particular, place Orders;
Goods – products presented in the Online Store;
Sales Agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the “Store” and the Customer, concluded using the Store’s website;
Order – the Customer’s declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

III Orders

Any person with full legal capacity can place an order in the BiziToys online store.
The information contained on the Store’s Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
In order to conclude a Sales Agreement via the Online Store, please visit the website www.bizitoys.com, select the goods by adding them to the cart and select the type of shipment (method of product delivery).
When placing an Order – until the “order and pay” button is pressed – the Customer has the opportunity to modify the entered data and the selected Goods.
After pressing the “order and pay” button, a summary of the placed Order will be displayed. The summary of the placed Order will include information regarding: a) the subject of the order, b) the unit and total cost of the ordered products, including additional costs (if any), c) the selected payment method, d) the selected delivery method,
In order to send an Order, the Customer must provide the necessary personal data in the registration form, login or the form that will appear after pressing the “order” option without the need to register. After filling in the personal data marked as mandatory and accepting the Regulations, press the “Order and pay” button.
Sending the Order by the Customer constitutes a declaration of will to conclude a Sales Agreement with the Store, in accordance with the Regulations.
After placing the Order, the Customer receives an e-mail entitled “Order Confirmation”, containing final confirmation of all important elements of the Order and information about the acceptance of the order for processing.
The contract is deemed concluded when the Customer receives the e-mail message referred to above.
The sales contract is concluded in Lithuania, with content consistent with the Regulations.

IV. Shipping and delivery of goods

Purchased goods can be delivered to the address indicated in the order form.
The Seller delivers within the European Union countries. The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.
Shipping is possible via a courier company.
In the case of payment by payment card, the order processing time is counted from the moment of positive authorization of the transaction.
The order is usually processed within 2-5 business days when the goods are available on site. The order processing time is counted from the moment the payment is credited to the account. The processing time for Orders placed after 2:00 p.m. is counted from the next business day.
If the order cannot be completed within 5 business days due to the selected product being out of stock or the product being out of stock, the customer will be informed about this and will be able to change or cancel the order. If the Customer cancels the order, the Store will refund the entire amount received from him.
When receiving the parcel delivered by the courier, the Customer is obliged to examine it (pursuant to Article 545 § 2 of the Civil Code). In the event of damage to the shipment, the Store recommends preparing a damage report in the presence of the courier and immediately informing the Store about it. Preparing a damage report is not the Customer’s obligation and does not affect his right to file a complaint. However, preparing a damage report will significantly speed up the complaint procedure.
In accordance with the Buyer’s will, the Seller attaches a VAT invoice for the delivered Goods to the shipment being the subject of the Delivery
In the event of the Customer’s absence at the
Provision of services

IV. Shipping and delivery of goods

Purchased goods can be delivered to the address indicated in the order form.
The Seller delivers within the European Union countries. The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.
Shipping is possible via a courier company.
In the case of payment by payment card, the order processing time is counted from the moment of positive authorization of the transaction.
The order is usually processed within 2-5 business days when the goods are available on site. The order processing time is counted from the moment the payment is credited to the account. The processing time for Orders placed after 2:00 p.m. is counted from the next business day.
If the order cannot be completed within 5 business days due to the selected product being out of stock or the product being out of stock, the customer will be informed about this and will be able to change or cancel the order. If the Customer cancels the order, the Store will refund the entire amount received from him.
When receiving the parcel delivered by the courier, the Customer is obliged to examine it (pursuant to Article 545 § 2 of the Civil Code). In the event of damage to the shipment, the Store recommends preparing a damage report in the presence of the courier and immediately informing the Store about it. Preparing a damage report is not the Customer’s obligation and does not affect his right to file a complaint. However, preparing a damage report will significantly speed up the complaint procedure.
In accordance with the Buyer’s will, the Seller attaches a VAT invoice for the delivered Goods to the shipment being the subject of the Delivery
In the event of the Customer’s absence at the address indicated by him, provided when placing the order as the Delivery address, the Supplier’s employee will leave a notice or attempt to contact him by phone in order to arrange a date when the Customer will be present. If the ordered Goods are returned to the Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date with the Customer.

V. Warranty

1. The Seller ensures the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).
2. If the Goods have a defect, the Customer may:
a) submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or to remove the defects. The Customer may, instead of removing the defect proposed by the Seller, request replacement of the Goods with a defect-free one or instead of replacing the Goods, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing excessive costs, the value of the Goods free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.
b) demand replacement of the defective Goods with defect-free ones or removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer’s request if bringing
the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared
to the other possible method of bringing about compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
3. The Customer who exercises warranty rights is obliged to deliver the defective item to the Seller’s address. In the case of a Customer who is a Consumer, the delivery cost is covered by the Seller.
4. The Seller is liable under the warranty if a physical defect is detected within two years from the date of delivery of the Goods to the Customer. The claim for removal of a defect or replacement of the Goods with a defect-free one expires after one year, but this period cannot end before the deadline specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to a defect in the Goods. If the Customer requested the replacement of the Goods with a defect-free one or the removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a declaration of price reduction begins upon the ineffective expiry of the deadline for replacing the Goods or removing the defect.

VI. Complaints

Any complaints related to the Product or the implementation of the Sales Agreement may be sent by the Customer electronically to the Store’s address: hello@bizitoys.com.
The Seller will respond to the complaint regarding the Goods or the complaint related to the implementation of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint.
the customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to hello@bizitoys.com. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but no later than within 14 days, consider the complaint and provide the Customer with a response.
VII. Guarantee
Goods sold by the Seller may be covered by a warranty granted by the manufacturer of the Goods or the distributor.
In the case of Goods covered by a warranty, information regarding the existence and content of the warranty is always presented in the Store.
VIII.
Pursuant to the Act of May 30, 2014 on consumer rights – consolidated text of June 24, 2014, Journal of Laws Laws of 2014, item 827 The customer has the right to withdraw from the contract without giving a reason and without incurring costs.
The right to withdraw from the contract is effective if the Customer submits to the Store, within 14 days of receipt of the goods, an appropriate declaration of withdrawal from the contract. The declaration can be submitted by sending it electronically
In the event of withdrawal from the Sales Agreement, it is considered null and void.
The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery of the Goods to the Customer. The Seller may withhold the refund of payments received from the Customer until he receives the Goods back or until the Customer provides proof of returning the Goods, depending on which event occurs first.5. If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.6. The Customer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller’s address before the deadline expires.7. In the event of withdrawal, the Customer bears only the direct costs of returning the Goods.8. If, due to their nature, the Goods cannot be returned by regular mail, the Seller informs the Customer about the costs of returning the items.9. The Customer is liable for any reduction in the value of the Goods resulting from using them
in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.10. The Seller refunds the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.11. The Customer is not entitled to the right of withdrawal in the case specified in Art. 38 Act of May 30, 2014 on consumer rights – consolidated text of June 24, 2014, Journal of Laws Laws of 2014, item 827, i.e., among others:1) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;2) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;3) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;4) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;5) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;6) for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the consumer’s express consent before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract.

IX. Entry into force and changes to the Regulations

The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Store’s Website.
If a dispute arises under the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to resolving any disputes arising under these Regulations is Lithuania law.
Each customer may use out-of-court methods of dealing with complaints and pursuing claims. In this respect, the Client may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.
The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change to the Regulations comes into force within 7 days from the date of publication on the Store’s Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the amendment to the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in the termination of the contract for the provision of electronic services.
The Regulations enter into force on May 25, 2024.
indicated by him, provided when placing the order as the Delivery address, the Supplier’s employee will leave a notice or attempt to contact him by phone in order to arrange a date when the Customer will be present. If the ordered Goods are returned to the Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date with the Customer.

V. Warranty

1. The Seller ensures the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).

2. If the Goods have a defect, the Customer may:

a) submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or to remove the defects. The Customer may, instead of removing the defect proposed by the Seller, request replacement of the Goods with a defect-free one or instead of replacing the Goods, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing excessive costs, the value of the Goods free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.

b) demand replacement of the defective Goods with defect-free ones or removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer’s request if bringing
the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared
to the other possible method of bringing about compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.

3. The Customer who exercises warranty rights is obliged to deliver the defective item to the Seller’s address. In the case of a Customer who is a Consumer, the delivery cost is covered by the Seller.

4. The Seller is liable under the warranty if a physical defect is detected within two years from the date of delivery of the Goods to the Customer. The claim for removal of a defect or replacement of the Goods with a defect-free one expires after one year, but this period cannot end before the deadline specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to a defect in the Goods. If the Customer requested the replacement of the Goods with a defect-free one or the removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a declaration of price reduction begins upon the ineffective expiry of the deadline for replacing the Goods or removing the defect.

VI. Complaints

Any complaints related to the Product or the implementation of the Sales Agreement may be sent by the Customer electronically to the Store’s address: hello@bizitoys.com
The Seller will respond to the complaint regarding the Goods or the complaint related to the implementation of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint.
the customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to hello@bizitoys.com. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but no later than within 14 days, consider the complaint and provide the Customer with a response.

VII. Guarantee

Goods sold by the Seller may be covered by a warranty granted by the manufacturer of the Goods or the distributor.
In the case of Goods covered by a warranty, information regarding the existence and content of the warranty is always presented in the Store.

VIII.

Pursuant to the Act of May 30, 2014 on consumer rights – consolidated text of June 24, 2014, Journal of Laws Laws of 2014, item 827 The customer has the right to withdraw from the contract without giving a reason and without incurring costs.
The right to withdraw from the contract is effective if the Customer submits to the Store, within 14 days of receipt of the goods, an appropriate declaration of withdrawal from the contract. The declaration can be submitted by sending it electronically – a template of the declaration of withdrawal from the contract is available.
In the event of withdrawal from the Sales Agreement, it is considered null and void.
The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery of the Goods to the Customer. The Seller may withhold the refund of payments received from the Customer until he receives the Goods back or until the Customer provides proof of returning the Goods, depending on which event occurs first.5. If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.6. The Customer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller’s address before the deadline expires.7. In the event of withdrawal, the Customer bears only the direct costs of returning the Goods.8. If, due to their nature, the Goods cannot be returned by regular mail, the Seller informs the Customer about the costs of returning the items.9. The Customer is liable for any reduction in the value of the Goods resulting from using them
in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.10. The Seller refunds the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.11. The Customer is not entitled to the right of withdrawal in the case specified in Art. 38 Act of May 30, 2014 on consumer rights – consolidated text of June 24, 2014, Journal of Laws Laws of 2014, item 827, i.e., among others:1) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;2) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;3) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;4) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;5) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;6) for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the consumer’s express consent before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract.

IX. Entry into force and changes to the Regulations

The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Store’s Website.
If a dispute arises under the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to resolving any disputes arising under these Regulations is Lithuania law.
Each customer may use out-of-court methods of dealing with complaints and pursuing claims. In this respect, the Client may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.
The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change to the Regulations comes into force within 7 days from the date of publication on the Store’s Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the amendment to the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in the termination of the contract for the provision of electronic services.
The Regulations enter into force on May 25, 2024.